Client
Bill of Rights
We pledge that our clients have the right:
- To prompt
counseling services for managing money based on their financial
situation
- To treatment
with dignity and respect
- To be actively
involved in a comprehensive assessment of their financial situation
including an appropriate action plan
- To express
dissatisfaction through a Complaint Resolution Process
- To discontinue
their relationship with our agency at any time
- To ask questions
and to have concerns addressed
Client Complaint Resolution
We are committed
to providing you with high quality professional services. However,
if you are not satisfied with the services provided, or if you want
to make a complaint, we ask that you follow these guidelines.
- Step One:
Try to resolve the issue with the staff member involved in giving him or
her specific information about your complaint
- Step
Two:
If step one is not possible or the issue is not resolved to your satisfaction,
write or call:
Mary Ann McCormick, Operations Supervisor
Consumer Credit Counseling Service of San Francisco
595 Market Street, 15th floor
San Francisco, CA 94105
415.788.0288
- Step Three:
Agency may request a meeting with you (by phone or in person) or seek more
information from a staff person. The agency will respond within 10 days.
Non-Discrimination Policy
Our agency serves all members of the community. We do not engage in practice of discrimination in the selection and participation of clients in our programs or services with respect to race, religion, color, gender, national origin or handicap. |